Hello Wonder User Guide

Apr 2, 2024

User Guide

Published 4.2.2024 - Early Access

Version 7

Welcome to Hello Wonder

Let a reimagined internet unleash the full potential of your child, giving them access to all the safe resources online. Let them explore and develop their passions, while you have peace of mind. 

With Hello Wonder, the AI Companion for families, your child will grow and learn, and we’ll keep you in the loop on everything they search and see.

It’s easy to get started

We're excited to have you with us during the early stages of the Hello Wonder journey! Getting started is simple:

  • Quick onboarding: Only 10-15 minutes

  • Child’s hardware: An iPad* for exploring Wonder

  • Parent hardware: An iPhone* for monitoring your child’s activity
    * Wonder will work on any iOS or iPadOS device


  • Set Up

    • Install app and create family account on parent’s iPhone

    • Configure your child’s account 

    • Install app on child’s iPad and log in

  • Switch to child account

Let’s Get Set Up! 

Hello Wonder gives parents and children separate and different experiences, which requires that the app be installed on the parent’s primary device (typically their iPhone), and also on the child’s device (typically an iPad). This guide will help you create an account, log onto both devices, and set up each device with the appropriate profiles: adult/guardian and also child(ren).   

Install the app on the parent’s iPhone

  1. On the parent’s iPhone, go to the Apple App Store and search for “Hello Wonder” or visit: https://apps.apple.com/us/app/hello-wonder/id6473058766

  2. Click Get to download the app. After installation, open Hello Wonder and you’ll be prompted to allow notifications and access to the microphone. Click Allow for each. 

Set up your family account

  1. Open the app, choose Sign up with email address

  2. Use the verification code sent to your email

  3. Enter your first and last name when prompted.

  4. Next, enter your child’s name and age (you can add additional children later).

  5. You will then be prompted to input the parent's phone number (see important note below).

Important note: a phone number is currently required in order to enable all monitoring, messaging and notification features. While you can skip this step, it is not recommended

Native notifications are under development so that phone numbers will not be required in the future.

  1. Another verification code will be sent to your phone. Once you input the code sent to your phone, a terms of service page and a privacy policy page will appear. Tap Accept for both.

  2. Next you’ll be prompted to select the guardian/parent device. Log in as the guardian to complete the iPhone installation.

Your family account is now complete! Now, finish setting up Wonder.

Check the boxes after you read each item, then click GOT IT to move on the the next step.

Complete child account set up

On the parent app, there’s a tab for each child account. Start with completing the first child’s account setup, then add other children in the Add Child tabs as needed.

  1. Finish setting up the child profile in the dashboard. Tap the edit menu in the circle icon with their initial to set a picture.

  2. Add instructions to the goals and values section. This will shape the content that is delivered to your child on the Wonder stage. (example: "Work on your reading and vocabulary as much as possible. Explore creative projects in science and art. Be kind and remember to share.")

  3. Specify which content types are allowed (videos, websites, games).

  4. Each tab labeled Add Child can be set up for individual kids in your family account.

Install Hello Wonder on child device/s

Once your family account is set up, it’s time to install the app on the kids’ device/s. In this early phase, we support iPads and iPhones. 

  1. Install Wonder on the child device by going to the Apple App Store and searching for “Hello Wonder” or visit: https://apps.apple.com/us/app/hello-wonder/id6473058766

  2. Click Get to download the app. After installation, open Hello Wonder and you’ll be prompted to allow notifications and access to the microphone. Click Allow for each. 

  3. Tap Sign in and log in with your credentials. You'll receive a verification code via email to register the device. 


  4. Click the Switch to Child button in the top right corner.


  5. In the profile picker, select the profile of the child ready to start using Wonder.

  1. Tap the purple mic button to speak with Wonder! Your kiddo is ready to go.


Using Wonder

Parent Dashboard basics

Account Menu

In the account menu, you’ll find a button to share feedback or report issues. We love to hear from you!

You may also switch to any of the child accounts here, but it’s recommended to stay in parent view on the iPhone app.

Settings Menu

In the settings menu, you can also send feedback by clicking on the Share Ideas/ Issues button.

Click Delete Account to delete your family’s account. This will remove all of your family account data (or that of whoever is logged in). 

You can also access experimental settings here, but these are currently only enabled in the child app. (Voice commands are coming soon to the parent app!)

Child account tabs


Each child account has a tab where settings can be customized for each child. This is also where parents can monitor their child’s activity in real time. 

Active Session

The Active Session window displays the content that your child is viewing in real time. 

Control volume

From this dashboard, you can control the volume of your child’s iPad remotely from your iPhone, even if they’re in another room. 

Pause session

Similarly, you can pause the child’s active session if you would like them to take a break or have set screen time limits.

Chat history

The entire conversation between Wonder and the child is recorded in the Chat History window. 

Hello Wonder basics for kids

Account picker

The account picker screen is where kids using the same device can switch between their personalized accounts. 

We recommend that you  leave the child device in child mode. For adult dashboard access, please install Hello Wonder on the parent device (see next step).

Note: If you need to view the Adult dashboard again on a child device, tap the “Adults” button in the top right of the app. Then tap the circle above your name (with your initial or photo). A new verification passcode will be sent to the parents email address. The passcode is required for access to the adult account, to protect your security.

Settings menu

Similar to the parent settings menu, 

You can also access experimental settings to aid in the conversational experience with Wonder. 

  • If your child is having trouble with Wonder understanding their speech patterns, select Speech Recognizer. This turns on an alternate speech recognition engine that may help.

  • If Wonder tends to cut off your child when he or she is speaking, you can turn on Long Endpointing, which is a mode for speakers with long pauses in their speech (like many younger children). 

Chat and content

The chat window is where Wonder and the child communicate. The child can tap the microphone icon and begin talking. Wonder answers when the child finishes speaking. Tapping the X cancels the conversational input in case the child wants to start over. 

Hello Wonder also supports text input. Tapping on the blank input field next to the purple microphone brings up a keyboard. 

Content is displayed behind the chat window. To minimize the chat window,  click on the down arrow on the top bar. The child can scroll through the content and select what they want to interact with. The parent is notified via SMS when a child selects a new video, website, or game.

Messaging

If you included your phone number during sign up, your child can send you text messages from Wonder directly to your SMS app. The messaging box in Wonder is located next to the chat box and has the parent account icon on it. 

Sharing Feedback

Hello Wonder is still in a very early state, so we expect that you may encounter problems or areas that need to improve from time to time. We appreciate your patience! Please send all feedback, suggestions and ideas to us - this is critical to making Hello Wonder the best it can be!

While enjoying early access, you’ll be welcomed into our community of Hello Wonder families. We welcome all discussion about Hello Wonder, and there are a few channels to deliver your insights:

  • In both the parent and child views, tap the light bulb icon 💡on the top right of the parent dashboard and fill out the form. We read every report submitted, and do our best to reply!

  • Email help@hellowonder.ai. Include screenshots if possible, and as many details as you can remember!

  • Post your thoughts and comments in our Facebook Community group. There are other families that would love to discuss Hello Wonder with you!

  • Participate in surveys and interviews! We will periodically send you surveys and invite you to participate in interviews. We want to hear it all!

Advanced Features

Monitor your child’s Safari browsing, with screenshots sent to your phone!

If your child uses Safari, Wonder can provide you with real-time text message notifications containing screenshots of the websites they are browsing. To do this, you need to enable the Hello Wonder extension in the Safari browser.

  1. On the child’s iPad, go to Settings and select Safari

  2. Choose Extensions

  3. Click on the Wonder logo and select Allow Extension

  4. Tap All Websites, and choose Allow

You may choose to uninstall Chrome (if already installed on the child’s iPad) to ensure that all browsing activities occur using either Safari or the Hello Wonder app 

Selectively disable internet access on your child’s iPad remotely, on a per-app basis

Using this feature in Hello Wonder, parents can shut off internet access from the child’s iPad remotely. This can be useful if Wonder alerts you that your child is browsing content you deem inappropriate.

  1. On the child’s iPad, go to Settings -> General -> VPN & Device Management -> DNS

  2. Select “Wonder”

Lock your child’s iPad so they can only use Wonder

Guided Access is an iOS feature that can restrict iPad to a single app, and allow you to control which app features are available.

Guided Access instructions

You can do any of the following:

  • Disable areas of the screen that aren’t relevant to a task

  • Disable the iPad hardware buttons

  • Limit how long someone can use the app